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isaacyanney/README.md

Isaac Lovelace Yanney

IT Support & Technical Operations | Service Desk | Workplace Technology

Berlin-based IT professional with hands-on experience supporting users, devices and workplace systems. I combine service-oriented communication, structured troubleshooting and a technical foundation in computing, networking and automation.

Core capabilities

  • Support: 1st/2nd level, incident handling, ServiceNow documentation and user communication
  • Workplace: Windows 10/11, Microsoft 365, imaging, hardware lifecycle and rollouts
  • Identity: onboarding/offboarding, access planning, Active Directory and Entra ID lab work
  • Operations: TCP/IP, DNS, DHCP, VPN, endpoint compliance and patch workflows
  • Automation: PowerShell, Python, GitHub Actions, JSON reporting, Git and Docker

Selected experience

Hitachi Energy — 1st & 2nd Level Technician
Onboarding/offboarding, hardware and account preparation, ServiceNow workflows, imaging, secure data wiping, and internal software/hardware incidents.

Passion Group — Rollout Technician / Lead Technician
Multi-site hardware rollouts, system-migration support, technical coordination and lead-technician responsibility.

IT operations portfolio

Project What it demonstrates
IT Support Operations Toolkit Windows diagnostics, network fault isolation, ticket quality and support runbooks
Microsoft 365 Identity Lab Joiner–Mover–Leaver controls, Conditional Access, Intune design and PowerShell planning
Active Directory & Windows Server Lab AD structure, GPO design, safe provisioning and domain troubleshooting
Service Desk SLA Analytics Tested Python metrics for SLA, FCR, satisfaction and breach analysis
Endpoint Management & Patch Lab Update rings, compliance evidence and patch-remediation workflows
Small-Business Infrastructure Design Identity, segmented networking, backup, recovery, assets and risk ownership

Additional engineering project

Confidence-Aware Visual Inspection — PyTorch image classification exposed through FastAPI and packaged with Docker, including health checks, request tracing and reproducible configuration.

Evidence standard

Portfolio datasets and fictional organisations are explicitly labelled as synthetic. Automated workflows validate the PowerShell and Python components. Live Microsoft tenant or Windows Server deployment evidence will only be added after work is completed in an authorised lab.

Background

  • B.Sc. Physics, Computing Major — KNUST
  • Professional training in AI Engineering and Computer Vision
  • English: native | German: B2
  • Berlin-based and authorized to work in Germany

Contact

Portfolio · LinkedIn · Email

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  1. Isaac-Yanney Isaac-Yanney Public

    Surface defect classification for industrial visual inspection using PyTorch and FastAPI.

    Python 1

  2. it-support-operations-toolkit it-support-operations-toolkit Public

    Practical Windows diagnostics, ticket triage and support runbooks for repeatable IT operations.

    PowerShell

  3. active-directory-windows-server-lab active-directory-windows-server-lab Public

    Windows Server and Active Directory administration lab with PowerShell provisioning, GPO design and support runbooks.

    PowerShell

  4. endpoint-management-patch-lab endpoint-management-patch-lab Public

    Windows endpoint deployment, patching and compliance lab with PowerShell reporting and operational runbooks.

    PowerShell

  5. microsoft-365-identity-lab microsoft-365-identity-lab Public

    Microsoft 365, Entra ID and Intune administration lab with PowerShell automation and documented controls.

    PowerShell

  6. service-desk-sla-dashboard service-desk-sla-dashboard Public

    Service desk analytics dashboard for SLA performance, backlog, priority, resolution and support quality.

    Python