Systems Engineering student at Universidad Industrial de Santander (UIS), graduating in 2026.
Bilingual (Spanish/English) with experience in technical support, customer service, and team leadership. Currently building web development skills (HTML, CSS, JavaScript, Git, Python) and applying them in real projects.
- Bilingual (ES/EN) technical support agent, Movistar Spain (Atento), 90%+ customer satisfaction
- Leadership experience managing teams of up to 15 people
- Customer-facing experience in retail and food service
Remote or hybrid roles in technical support, web development, or technical sales.
- LinkedIn: https://www.linkedin.com/in/jair-andr%C3%A9s-lagos-pereira-37518a38b/
- Portfolio (live): https://jair10crack.github.io/portfolio-website/ | code: https://github.com/jair10crack/portfolio-website
- Expense Tracker CLI: https://github.com/jair10crack/expense-tracker-cli
- SupportKit (Python): https://github.com/jair10crack/supportkit
- SupportKit.js (TypeScript): https://github.com/jair10crack/supportkit-js