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jair10crack/README.md

Jair Andrés Lagos Pereira

Systems Engineering student at Universidad Industrial de Santander (UIS), graduating in 2026.

Bilingual (Spanish/English) with experience in technical support, customer service, and team leadership. Currently building web development skills (HTML, CSS, JavaScript, Git, Python) and applying them in real projects.

Background

  • Bilingual (ES/EN) technical support agent, Movistar Spain (Atento), 90%+ customer satisfaction
  • Leadership experience managing teams of up to 15 people
  • Customer-facing experience in retail and food service

Looking for

Remote or hybrid roles in technical support, web development, or technical sales.

Links

Popular repositories Loading

  1. jair10crack jair10crack Public

    Config files for my GitHub profile.

  2. portfolio-website portfolio-website Public

    Personal portfolio site (About, Skills, Experience, Contact) built with plain HTML5, CSS3, and vanilla JavaScript. No frameworks, no build step.

    HTML

  3. expense-tracker-cli expense-tracker-cli Public

    Command-line expense tracker built in Python (file-ased storage, no dependencies).

    Python

  4. supportkit supportkit Public

    Small, dependency-free Python toolkit for support/helpdesk teams: ticket priority classification, canned-response templates, business-hours SLA tracking, and CSAT analysis.

    Python

  5. supportkit-js supportkit-js Public

    Zero-dependency TypeScript toolkit for support/helpdesk teams: ticket priority classification, business-hours SLA tracking, and a framework-free DOM badge helper. JS/TS companion to the Python supp…

    TypeScript