🛠️ Claude Code / OpenClaw Skill — Turn support tickets, logs, screenshots into sanitized engineering issue packs. 17 PII redaction patterns, log parsing, stack trace extraction (Python/Java/JS/Go), error code classification, timeline. 客服工单脱敏 | 隐私数据脱敏 | 日志解析 | 堆栈提取 | 错误码分类 | 中英双语Skill | 支持转研发问题包生成器
A book and AI-agent skill for humans and their agents, turning AI support from chatbot theater into an operating model.
Real-time API log monitoring with automated alerts, recovery scripts, Prometheus metrics and live HTML dashboard
Operational controls, replay, and evidence artifacts for agent-assisted support workflows
Evaluation and regression suite for AI support routing, escalation, action quality, and credential safety.
API incident triage service with redaction, diagnosis, ownership, runbooks, fingerprints, and audited transitions.
Windows-first PostgreSQL restore utility for local rebuild and operator-controlled recovery scenarios.
Reliability and support engineering lab demonstrating Kafka failure testing, observability-driven triage, runbooks, and automation for distributed data platforms.
Local webhook receiver and replay debugger for signatures, retries, duplicates, ordering, and delivery evidence.
Lightweight Python tool for monitoring API health and sending early failure alerts via email.
CLI that validates, sanitizes, classifies, and fingerprints support traces for safe engineering escalations.
AI prototype that detects emerging support ticket trends and drafts reviewable Product and Engineering escalations.
Support operations workspace for safe intake, deterministic triage, ownership, escalation, and audit history.
CLI tool that ingests log files, clusters similar events by signature, and ranks the top production issues by frequency and severity. Supports Windows Event Log, syslog, JSON-lines, and plain text.
Practical IT Operations and AI Platform Support homelab focused on identity access issues, incident handling, runbooks, API troubleshooting, pipeline support and continual service improvement.
AI agent orchestration system for autonomous customer support debugging. 23 specialized agents, 22 Python scripts, self-learning knowledge base. Built with Claude Code.
Ticketing + RMA workflow tool with AI suggestions, audit trail, and live demo. Built with FastAPI, React, and Supabase.
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